PRODUCT AUTHENTICITY

Suspected counterfeit information needs a dedicated route.

Share product details, batch information, place of purchase and clear photographs where possible so the report can be reviewed appropriately.

Start Counterfeit Report Product Quality Issue

Report a Product or Safety Concern

Suspected Counterfeit

Suspected Counterfeit Report

If an EGMP-branded product appears suspicious, provide the pack details and purchase source. Do not make public accusations through this form; reports are reviewed as allegations requiring investigation.

PRODUCT SAFETY & SUPPORT

Your concerns deserve a clear response.

Choose the reporting pathway that best matches your concern. Each submitted case is designed to receive a traceable reference for follow-up.

Product Quality Concern

Damaged packaging, appearance, labelling or another product-quality concern.

Start report →02

Suspected Counterfeit

Share product, batch, purchase-location and photo information to support investigation.

Start report →03

Adverse Event

Report a suspected side effect or other safety event for pharmacovigilance follow-up.

Start report →

General customer complaint →