PRODUCT QUALITY

Tell us clearly what you observed about the product.

Use this route for suspected quality, packaging, labelling, appearance or other product-quality concerns. Include batch information and photographs where available.

Start Quality Report Suspected Counterfeit

Report a Product or Safety Concern

Product Quality Complaint

Report packaging, appearance, integrity, quality or other concerns about an EGMP product. Keep the product and packaging where possible for investigation.

This channel is not an emergency service. For a medical emergency, seek urgent medical care.

Product Name

Batch / Lot Number

Expiry DateEnter exactly as printed on the pack if available.

Concern Type

Where Was It Purchased?

Date Concern Was Noticed

Reporter Name

Phone

Describe the Concern

Photo / Supporting File (optional)Maximum file size: 8 MB.

PRODUCT SAFETY & SUPPORT

Your concerns deserve a clear response.

Choose the reporting pathway that best matches your concern. Each submitted case is designed to receive a traceable reference for follow-up.

Product Quality Concern

Damaged packaging, appearance, labelling or another product-quality concern.

Start report →02

Suspected Counterfeit

Share product, batch, purchase-location and photo information to support investigation.

Start report →03

Adverse Event

Report a suspected side effect or other safety event for pharmacovigilance follow-up.

Start report →

General customer complaint →