CUSTOMER SUPPORTReport a Product or Safety Concern
A service concern should reach the team that can act on it.
Use this page for service, order, communication or other non-medical complaints. Product quality, counterfeit and adverse-event concerns have dedicated reporting channels.
Customer Service Complaint
Customer Complaint / Service Concern
Use this form for service, order, communication or other non-medical complaints. Product quality, suspected counterfeit and adverse-event reports have dedicated safety channels.
Your concerns deserve a clear response.
Choose the reporting pathway that best matches your concern. Each submitted case is designed to receive a traceable reference for follow-up.
01
General customer complaint →Product Quality Concern
Damaged packaging, appearance, labelling or another product-quality concern.
Start report →02Suspected Counterfeit
Share product, batch, purchase-location and photo information to support investigation.
Start report →03Adverse Event
Report a suspected side effect or other safety event for pharmacovigilance follow-up.
Start report →