{"id":35,"date":"2026-09-20T12:21:48","date_gmt":"2026-09-20T12:21:48","guid":{"rendered":"https:\/\/stagging.egmpdrugs.com\/?page_id=35"},"modified":"2026-09-20T12:21:48","modified_gmt":"2026-09-20T12:21:48","slug":"report-product-quality-issue","status":"publish","type":"page","link":"https:\/\/stagging.egmpdrugs.com\/?page_id=35","title":{"rendered":"Report a Product Quality Issue"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35\" class=\"elementor elementor-35\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6373c8b e-con-full e-flex e-con e-parent\" data-id=\"d6373c8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10218878 elementor-widget elementor-widget-egmp-signature-hero\" data-id=\"10218878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egmp-signature-hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"egmp-signature-hero\" style=\"--egmp-hero-image:url(https:\/\/egmpdrugs.com\/wp-content\/uploads\/2022\/01\/IMG_07632.jpg)\"><div class=\"egmp-signature-hero__shade\"><\/div><div class=\"egmp-signature-hero__inner\"><div class=\"egmp-signature-hero__copy\"><span class=\"egmp-v2-eyebrow\">PRODUCT QUALITY<\/span><h1>Tell us clearly what you observed about the product.<\/h1><div class=\"egmp-signature-hero__text\"><p>Use this route for suspected quality, packaging, labelling, appearance or other product-quality concerns. Include batch information and photographs where available.<\/p><\/div><div class=\"egmp-signature-hero__actions\"><a class=\"egmp-v2-button is-leaf\" href=\"#quality-report\">Start Quality Report<\/a><a class=\"egmp-v2-button is-ghost\" href=\"\/report-suspected-counterfeit\/\">Suspected Counterfeit<\/a><\/div><a class=\"egmp-signature-hero__safety\" href=\"\/safety-customer-support\/\">Report a Product or Safety Concern <span aria-hidden=\"true\">\u2192<\/span><\/a><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b23a0fe3 e-con-boxed e-flex e-con e-parent\" data-id=\"b23a0fe3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f15284f elementor-widget elementor-widget-egmp_form\" data-id=\"3f15284f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egmp_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"egmp-form-card \" data-egmp-form-wrap>\n            <div class=\"egmp-form-heading\">\n                <span class=\"egmp-form-kicker\">Product Quality Complaint<\/span>\n                <h2>Product Quality Complaint<\/h2>\n                <p>Report packaging, appearance, integrity, quality or other concerns about an EGMP product. Keep the product and packaging where possible for investigation.<\/p>\n                <div class=\"egmp-form-notice\" role=\"note\">This channel is not an emergency service. For a medical emergency, seek urgent medical care.<\/div>            <\/div>\n            <form class=\"egmp-form\" method=\"post\" enctype=\"multipart\/form-data\" action=\"https:\/\/stagging.egmpdrugs.com\/wp-admin\/admin-post.php\" data-egmp-form novalidate>\n                <input type=\"hidden\" name=\"action\" value=\"egmp_submit_form\">\n                <input type=\"hidden\" name=\"egmp_form_type\" value=\"complaint\">\n                        <input type=\"hidden\" name=\"egmp_started\" value=\"1789966336\">\n        <input type=\"hidden\" name=\"egmp_form_instance\" value=\"967c61c3-7164-40df-b870-dcd474a4ee84\">\n        <input type=\"hidden\" name=\"egmp_form_signature\" value=\"469d08ed1a83145eaeb371255b603d41ea5db03763cd4addf81f448219d4170e\">\n        <input type=\"hidden\" id=\"egmp_nonce\" name=\"egmp_nonce\" value=\"b3ba90f82e\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F35\" \/>        <div class=\"egmp-honeypot\" aria-hidden=\"true\">\n            <label>Website<input type=\"text\" name=\"egmp_website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n            <label>Company URL<input type=\"url\" name=\"egmp_company_url\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n        <\/div>\n                        <div class=\"egmp-form-grid\">\n                    <div class=\"egmp-field\"><label for=\"egmp-form-1-product\">Product Name <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><input id=\"egmp-form-1-product\" type=\"text\" name=\"product\" value=\"\" required aria-required=\"true\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-batch\">Batch \/ Lot Number<\/label><input id=\"egmp-form-1-batch\" type=\"text\" name=\"batch\" value=\"\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-expiry\">Expiry Date<\/label><input id=\"egmp-form-1-expiry\" type=\"text\" name=\"expiry\" value=\"\"><small>Enter exactly as printed on the pack if available.<\/small><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-issue_type\">Concern Type <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><select id=\"egmp-form-1-issue_type\" name=\"issue_type\" required aria-required=\"true\"><option value=\"\">Select<\/option><option value=\"packaging\">Packaging \/ Seal<\/option><option value=\"appearance\">Appearance \/ Colour \/ Odour<\/option><option value=\"quantity\">Missing \/ Incorrect Quantity<\/option><option value=\"damage\">Damaged Product<\/option><option value=\"contamination\">Possible Contamination<\/option><option value=\"label\">Label \/ Information Issue<\/option><option value=\"other\">Other Quality Concern<\/option><\/select><\/div><div class=\"egmp-field egmp-field-full\"><label for=\"egmp-form-1-purchase_place\">Where Was It Purchased?<\/label><input id=\"egmp-form-1-purchase_place\" type=\"text\" name=\"purchase_place\" value=\"\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-incident_date\">Date Concern Was Noticed<\/label><input id=\"egmp-form-1-incident_date\" type=\"date\" name=\"incident_date\" value=\"\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-name\">Reporter Name <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><input id=\"egmp-form-1-name\" type=\"text\" name=\"name\" value=\"\" required aria-required=\"true\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-email\">Email <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><input id=\"egmp-form-1-email\" type=\"email\" name=\"email\" value=\"\" required aria-required=\"true\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-phone\">Phone <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><input id=\"egmp-form-1-phone\" type=\"tel\" name=\"phone\" value=\"\" required aria-required=\"true\"><\/div><div class=\"egmp-field egmp-field-full\"><label for=\"egmp-form-1-description\">Describe the Concern <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"egmp-form-1-description\" name=\"description\" rows=\"5\" required aria-required=\"true\"><\/textarea><\/div><div class=\"egmp-field egmp-field-full\"><label for=\"egmp-form-1-evidence\">Photo \/ Supporting File (optional)<\/label><input id=\"egmp-form-1-evidence\" type=\"file\" name=\"evidence\" accept=\".jpg,.jpeg,.png,.pdf\"><small>Maximum file size: 8 MB.<\/small><\/div>                <\/div>\n                <label class=\"egmp-consent\"><input type=\"checkbox\" name=\"egmp_consent\" value=\"1\" required> <span>I confirm that the information provided is accurate to the best of my knowledge and may be used by EGMP to respond to and manage this submission in line with its privacy policy.<\/span><\/label>\n                <div class=\"egmp-form-actions\"><button type=\"submit\" class=\"egmp-submit-button\">Submit Quality Report<\/button><span class=\"egmp-form-spinner\" aria-hidden=\"true\"><\/span><\/div>\n                <div class=\"egmp-form-response\" role=\"status\" aria-live=\"polite\" tabindex=\"-1\"><\/div>\n            <\/form>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b7c9430 e-con-boxed e-flex e-con e-parent\" data-id=\"9b7c9430\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec750e29 elementor-widget elementor-widget-egmp-safety-gateway\" data-id=\"ec750e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egmp-safety-gateway.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"egmp-safety-gateway\"><header><span class=\"egmp-v2-eyebrow\">PRODUCT SAFETY &amp; SUPPORT<\/span><h2>Your concerns deserve a clear response.<\/h2><p>Choose the reporting pathway that best matches your concern. Each submitted case is designed to receive a traceable reference for follow-up.<\/p><\/header><div class=\"egmp-safety-gateway__grid\"><a href=\"https:\/\/stagging.egmpdrugs.com\/report-product-quality-issue\/\"><span>01<\/span><h3>Product Quality Concern<\/h3><p>Damaged packaging, appearance, labelling or another product-quality concern.<\/p><strong>Start report \u2192<\/strong><\/a><a href=\"https:\/\/stagging.egmpdrugs.com\/report-suspected-counterfeit\/\"><span>02<\/span><h3>Suspected Counterfeit<\/h3><p>Share product, batch, purchase-location and photo information to support investigation.<\/p><strong>Start report \u2192<\/strong><\/a><a href=\"https:\/\/stagging.egmpdrugs.com\/report-adverse-event\/\"><span>03<\/span><h3>Adverse Event<\/h3><p>Report a suspected side effect or other safety event for pharmacovigilance follow-up.<\/p><strong>Start report \u2192<\/strong><\/a><\/div><a class=\"egmp-v2-text-link\" href=\"https:\/\/stagging.egmpdrugs.com\/customer-complaints\/\">General customer complaint \u2192<\/a><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Use this route for suspected quality, packaging, labelling, appearance or other product-quality concerns. Include batch information and photographs where available.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=35"}],"version-history":[{"count":0,"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/pages\/35\/revisions"}],"wp:attachment":[{"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}