{"id":34,"date":"2026-09-20T12:21:48","date_gmt":"2026-09-20T12:21:48","guid":{"rendered":"https:\/\/stagging.egmpdrugs.com\/?page_id=34"},"modified":"2026-09-20T12:21:48","modified_gmt":"2026-09-20T12:21:48","slug":"customer-complaints","status":"publish","type":"page","link":"https:\/\/stagging.egmpdrugs.com\/?page_id=34","title":{"rendered":"Customer Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34\" class=\"elementor elementor-34\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02b860b5 e-con-full e-flex e-con e-parent\" data-id=\"02b860b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-948c724e elementor-widget elementor-widget-egmp-signature-hero\" data-id=\"948c724e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egmp-signature-hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"egmp-signature-hero\" style=\"--egmp-hero-image:url(https:\/\/egmpdrugs.com\/wp-content\/uploads\/2020\/11\/IMG_0158.jpg)\"><div class=\"egmp-signature-hero__shade\"><\/div><div class=\"egmp-signature-hero__inner\"><div class=\"egmp-signature-hero__copy\"><span class=\"egmp-v2-eyebrow\">CUSTOMER SUPPORT<\/span><h1>A service concern should reach the team that can act on it.<\/h1><div class=\"egmp-signature-hero__text\"><p>Use this page for service, order, communication or other non-medical complaints. Product quality, counterfeit and adverse-event concerns have dedicated reporting channels.<\/p><\/div><div class=\"egmp-signature-hero__actions\"><a class=\"egmp-v2-button is-leaf\" href=\"#complaint-form\">Submit Complaint<\/a><a class=\"egmp-v2-button is-ghost\" href=\"\/safety-customer-support\/\">Product Safety Routes<\/a><\/div><a class=\"egmp-signature-hero__safety\" href=\"\/safety-customer-support\/\">Report a Product or Safety Concern <span aria-hidden=\"true\">\u2192<\/span><\/a><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d21155d e-con-boxed e-flex e-con e-parent\" data-id=\"3d21155d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d602335 elementor-widget elementor-widget-egmp_form\" data-id=\"4d602335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egmp_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"egmp-form-card \" data-egmp-form-wrap>\n            <div class=\"egmp-form-heading\">\n                <span class=\"egmp-form-kicker\">Customer Service Complaint<\/span>\n                <h2>Customer Complaint \/ Service Concern<\/h2>\n                <p>Use this form for service, order, communication or other non-medical complaints. Product quality, suspected counterfeit and adverse-event reports have dedicated safety channels.<\/p>\n                            <\/div>\n            <form class=\"egmp-form\" method=\"post\" enctype=\"multipart\/form-data\" action=\"https:\/\/stagging.egmpdrugs.com\/wp-admin\/admin-post.php\" data-egmp-form novalidate>\n                <input type=\"hidden\" name=\"action\" value=\"egmp_submit_form\">\n                <input type=\"hidden\" name=\"egmp_form_type\" value=\"customer_service\">\n                        <input type=\"hidden\" name=\"egmp_started\" value=\"1789966345\">\n        <input type=\"hidden\" name=\"egmp_form_instance\" value=\"bb39e7f9-b8ba-4af0-84c3-c1b25320e1ef\">\n        <input type=\"hidden\" name=\"egmp_form_signature\" value=\"4aaaf116a5c1fa29951b98ec2376601181858f3f390e075aa67266cc9f49efcb\">\n        <input type=\"hidden\" id=\"egmp_nonce\" name=\"egmp_nonce\" value=\"c7945d9d8d\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F34\" \/>        <div class=\"egmp-honeypot\" aria-hidden=\"true\">\n            <label>Website<input type=\"text\" name=\"egmp_website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n            <label>Company URL<input type=\"url\" name=\"egmp_company_url\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n        <\/div>\n                        <div class=\"egmp-form-grid\">\n                    <div class=\"egmp-field\"><label for=\"egmp-form-1-name\">Full Name <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><input id=\"egmp-form-1-name\" type=\"text\" name=\"name\" value=\"\" required aria-required=\"true\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-email\">Email <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><input id=\"egmp-form-1-email\" type=\"email\" name=\"email\" value=\"\" required aria-required=\"true\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-phone\">Phone <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><input id=\"egmp-form-1-phone\" type=\"tel\" name=\"phone\" value=\"\" required aria-required=\"true\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-organisation\">Organisation (optional)<\/label><input id=\"egmp-form-1-organisation\" type=\"text\" name=\"organisation\" value=\"\"><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-complaint_type\">Complaint Type <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><select id=\"egmp-form-1-complaint_type\" name=\"complaint_type\" required aria-required=\"true\"><option value=\"\">Select<\/option><option value=\"service\">Customer Service<\/option><option value=\"order\">Order \/ Delivery<\/option><option value=\"sales\">Sales \/ Distributor Support<\/option><option value=\"communication\">Communication<\/option><option value=\"other\">Other<\/option><\/select><\/div><div class=\"egmp-field\"><label for=\"egmp-form-1-order_reference\">Order \/ Reference Number (if any)<\/label><input id=\"egmp-form-1-order_reference\" type=\"text\" name=\"order_reference\" value=\"\"><\/div><div class=\"egmp-field egmp-field-full\"><label for=\"egmp-form-1-message\">Complaint Details <span class=\"egmp-required\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"egmp-form-1-message\" name=\"message\" rows=\"5\" required aria-required=\"true\"><\/textarea><\/div><div class=\"egmp-field egmp-field-full\"><label for=\"egmp-form-1-attachment\">Supporting File (optional)<\/label><input id=\"egmp-form-1-attachment\" type=\"file\" name=\"attachment\" accept=\".pdf,.jpg,.jpeg,.png\"><small>Maximum file size: 8 MB.<\/small><\/div>                <\/div>\n                <label class=\"egmp-consent\"><input type=\"checkbox\" name=\"egmp_consent\" value=\"1\" required> <span>I confirm that the information provided is accurate to the best of my knowledge and may be used by EGMP to respond to and manage this submission in line with its privacy policy.<\/span><\/label>\n                <div class=\"egmp-form-actions\"><button type=\"submit\" class=\"egmp-submit-button\">Submit Complaint<\/button><span class=\"egmp-form-spinner\" aria-hidden=\"true\"><\/span><\/div>\n                <div class=\"egmp-form-response\" role=\"status\" aria-live=\"polite\" tabindex=\"-1\"><\/div>\n            <\/form>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a6d978c e-con-boxed e-flex e-con e-parent\" data-id=\"7a6d978c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d81c4d96 elementor-widget elementor-widget-egmp-safety-gateway\" data-id=\"d81c4d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egmp-safety-gateway.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"egmp-safety-gateway\"><header><span class=\"egmp-v2-eyebrow\">PRODUCT SAFETY &amp; SUPPORT<\/span><h2>Your concerns deserve a clear response.<\/h2><p>Choose the reporting pathway that best matches your concern. Each submitted case is designed to receive a traceable reference for follow-up.<\/p><\/header><div class=\"egmp-safety-gateway__grid\"><a href=\"https:\/\/stagging.egmpdrugs.com\/report-product-quality-issue\/\"><span>01<\/span><h3>Product Quality Concern<\/h3><p>Damaged packaging, appearance, labelling or another product-quality concern.<\/p><strong>Start report \u2192<\/strong><\/a><a href=\"https:\/\/stagging.egmpdrugs.com\/report-suspected-counterfeit\/\"><span>02<\/span><h3>Suspected Counterfeit<\/h3><p>Share product, batch, purchase-location and photo information to support investigation.<\/p><strong>Start report \u2192<\/strong><\/a><a href=\"https:\/\/stagging.egmpdrugs.com\/report-adverse-event\/\"><span>03<\/span><h3>Adverse Event<\/h3><p>Report a suspected side effect or other safety event for pharmacovigilance follow-up.<\/p><strong>Start report \u2192<\/strong><\/a><\/div><a class=\"egmp-v2-text-link\" href=\"https:\/\/stagging.egmpdrugs.com\/customer-complaints\/\">General customer complaint \u2192<\/a><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Use this page for service, order, communication or other non-medical complaints. Product quality, counterfeit and adverse-event concerns have dedicated reporting channels.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=34"}],"version-history":[{"count":0,"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=\/wp\/v2\/pages\/34\/revisions"}],"wp:attachment":[{"href":"https:\/\/stagging.egmpdrugs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}